The Duty Manager role is to ensure a safe, efficient, punctual and superior service is provided to our passengers through the supervision of a competent airport team of Customer Service Agent, ramp agents and baggage handlers in cooperation with handling agents.
Provides smooth flow of passengers, baggage and cargo for departing, arriving and transit traffic starting from Check-In desk to boarding until departure of aircraft with maximum safety comfort and fastest process.
Plans, assigns and reviews attendance, appearance, behavior and the work of all staff around the airport.
Schedules the work of staff engaged in on ground activities like providing information to OCC, coordinating with flight crew and check in Duty Manager for boarding, supervising activities of ground handlers and keeping records of services obtained, controlling loading & unloading of baggage-cargo mail, following ramp safety, taking necessary actions for an on-time operation.
Briefs staff in departmental and special rules, regulations and procedures announced by company superiors, and follow-report-enforce implementation of such rules, regulations and procedures.
Reviews conformance to established rules-regulations and procedures and make reports of those unable to comply with these.
Makes analysis and recommendations to improve operations and punctuality.
Resolves a wide range of operational problems.
Responds and resolves passenger complaints and requests and where appropriate report forward relevant concerns to airport authorities,
Performs inter departmental cooperation especially with Flight Ops, OCC and Ground Handlers.
Makes recommendations regarding hiring, discipline and promotions of staff, raises need for training, replacement.
Counsel staff on job related problems and conduct performance appraisals.
Prepares reports and statistics for management.
Expresses ideas clearly and consciously, verbally and in writing.
Performs office duties:
Starting Duty, check staff attendance registry, consult Duty Manager’s log book for any information/directive from previous shift, make sure all required materials are available in required quantities, liaise with handling staff for departure management, check all radios and mobile phones are on, check with DM Check In.
End Duty, report log book any useful information for next shift, safe keep Company equipment (radios, mobile phones etc.), prepare the office ready for the next shift with required materials.
In the event of a flight disruption, arrival or departure, the Duty Manager is expected to stay on until the operational activities of that day have been completed.
Perform other duties that may be assigned from time to time.
Strong communication skills
Directing and developing staff
Leadership traits – ability to supervise staff in a manner conducive to full performance and high morale
Attention to detail
Anticipation / Prioritization
Team player and leader
Strong Customer Service skills
Assertive – ability to deal tactfully, persuasively and effectively with passengers and staff
Adaptable to different situations
A degree in any discipline.
Thorough knowledge of passenger operations and activities including general airport rules, regulations and procedures.
Knowledge of airport supervisory principles and practices.
2 years airport experience in a similar role.
This role is expected to interact with the below amongst others
Ground handling agents
Advert Expires - 2 Weeks from date of post.
Cv to be sent to- firstname.lastname@example.org.