Position Title - Passenger Service Agent

Department - Ground Operations
Reporting to - Duty Manager
Direct reports - Baggage Handler
Location - Accra

Provides front-line customer information and service to a high volume of passengers at the check-in area, ability to focus on the needs of passengers and act to ensure these are met. The flair to combine professionalism and humor thus creating a memorable experience for each passenger is a skill that is essential.
  • Direct/assist all departing passengers to Arik Air Ticket Sales / Check-in counters and/or boarding gates.
  • Assist all passengers with flight information (e.g. ticket sales counters and check-in closing times, boarding time, reasons for delay etc)
  • Keep check-in area clear by directing passengers to their destinations.
  • Coordinate with Ramp Agents, aircraft arrival/departure times or any other passenger useful information.
  • In case of flight delays, always keep passengers informed (reason for delay and next expected departure time) by terminal announcements. This will be done by FAAN.
  • Customer service and care – strong interpersonal skills to deal with general enquiries from the travelling public.
  • Perform office duties:
    • Starting duty, consult Passenger Services Agent log book for any information/directive from previous shift.
    • End duty, report log book any useful information for next shift, safe keep Company equipment (radios, mobile phones and files)
  • Perform other duties that may be assigned from time to time by your Managers.
  • In the event of a flight disruption, arrival or departure, the Passenger Services Agent is expected to stay on until the operational activities of that day have been completed.
  • Ability to work under pressure
  • Strong communications skills
  • Persuasive
  • Interpersonal skills to deal with general enquire from travelling public.
  • Organizational and prioritization
  • Proactive
  • Team player
  • Assertive
  • Customer focused
  • Degree in any field.
  • Any public relations experience.
This role relates with all Baggage Handlers, Duty Managers, Turnaround Coordinators, Station managers

Advert Expires - 14th Mar.
Location -Accra
Cv to be sent to- aviationhr@arikair.com.


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