Provides front-line customer information and service to a high volume of passengers at the check-in area, ability to focus on the needs of passengers and act to ensure these are met. The flair to combine professionalism and humor thus creating a memorable experience for each passenger is a skill that is essential.
Direct/assist all departing passengers to Arik Air Ticket Sales / Check-in counters and/or boarding gates.
Assist all passengers with flight information (e.g. ticket sales counters and check-in closing times, boarding time, reasons for delay etc)
Keep check-in area clear by directing passengers to their destinations.
Coordinate with Ramp Agents, aircraft arrival/departure times or any other passenger useful information.
In case of flight delays, always keep passengers informed (reason for delay and next expected departure time) by terminal announcements. This will be done by FAAN.
Customer service and care – strong interpersonal skills to deal with general enquiries from the travelling public.
Perform office duties:
Starting duty, consult Passenger Services Agent log book for any information/directive from previous shift.
End duty, report log book any useful information for next shift, safe keep Company equipment (radios, mobile phones and files)
Perform other duties that may be assigned from time to time by your Managers.
In the event of a flight disruption, arrival or departure, the Passenger Services Agent is expected to stay on until the operational activities of that day have been completed.
Ability to work under pressure
Strong communications skills
Interpersonal skills to deal with general enquire from travelling public.
Organizational and prioritization
Degree in any field.
Any public relations experience.
This role relates with all Baggage Handlers, Duty Managers, Turnaround Coordinators, Station managers
Advert Expires - 14th Mar.
Cv to be sent to- firstname.lastname@example.org.